Privacy Policy

Last updated: 5 September 2026

TheMindNetwork ("we", "us") operates https://themindnetwork.in. This policy explains what personal information we collect when you use our website, accounts, contact forms, and therapy tools, and how we handle it. We process data in connection with mental health matching and provider services in India, and we aim to follow the Digital Personal Data Protection Act, 2023 and the Mental Healthcare Act, 2017.

Information we collect

  • Contact details you submit (name, email, phone, message) through the contact form or support email.
  • Account details if you sign up (phone number via OTP, role as client or provider, and profile information you enter).
  • Provider professional details such as qualifications, specializations, languages, and practice location when you join the network.
  • Therapy workspace data created after you start care (session notes, goals, and resources visible to you and your assigned therapist).
  • Technical data such as browser type, approximate location from IP, and pages visited, including Google Analytics events.

How we use information

  • To respond to enquiries and help match clients with verified therapists.
  • To operate accounts, bookings, referrals, and provider profiles you choose to make public.
  • To improve the website and free tools such as the therapy guide, therapist-fit reflection, and grounding exercise.
  • To meet legal, safety, and professional confidentiality obligations.

Sharing

We do not sell personal information. We share it only with the therapist or client you are matched with, with service providers that host our site and send transactional messages, with payment processors when you pay for a plan, or when law requires disclosure (for example, imminent risk of harm). Public therapist pages show only the professional details the provider has approved for listing.

Retention and security

We keep account and therapy records for as long as the relationship lasts and as needed for professional or legal retention. We use encrypted transport, access controls, and restricted staff access. No method of storage is perfectly secure; please use a trusted device when sharing sensitive information.

Your rights

You may request access, correction, or deletion of personal data we hold, or withdraw consent where processing is consent-based, subject to legal and clinical record-keeping duties. Contact us using the details below. You can also close your account by writing to us from the email or phone on your profile.

Cookies and analytics

We use essential cookies to run the site and Google Analytics to understand aggregate traffic. Analytics does not decide your therapist match. You can block analytics cookies in your browser.

Children

The public website is intended for adults. Therapy for minors is arranged only with an appropriate parent or guardian and a verified professional.

Contact

Privacy questions: muskangarg.official@gmail.com or the contact form. Phone: +91 95013 66244.